When will I receive my order?
Prompt delivery is our top priority and our company’s mission. As a result, most of our shipments will be shipped the same or next business day. Supplied with GLS and this is the normal delivery time:
|Czech Republic||4-7 days|
|Germany and Austria||2-3 days|
There is one exception: products that are not in stock (99% of the products in our store are in stock), delivery time is regular delivery time + 7-10 days. If you do not receive the product within the regular delivery time + 2 days, let us know and write to us at firstname.lastname@example.org .
What is the shipping cost?
Shipping costs HUF 1,110 for prepaid (credit card or PayPal) orders. If you choose cash on delivery, we will charge HUF 600 for the service . The EUR 22.200 free shipping orders over acting. We also offer free shipping in special promotions that are clearly displayed on our website and / or product pages.
My package hasn’t arrived yet. What went wrong?
Check the top table for normal delivery times. If 2 days have passed after the usual delivery time, contact us at email@example.com and we will check your order.
How can I pay for my order?
- Cash (service provided by GLS)
- By credit or debit card (service provided by Braintree, PayPal)
- With PayPal
I didn’t get an invoice.
We will send the invoice by e-mail. In some cases, you will not receive the e-mail, so we recommend that you write to us at firstname.lastname@example.org and we will send you another invoice. Please note that we do not issue invoices to companies as our store is purely B2C. In case of wholesale orders, you can contact us at the following address: email@example.com . The title should be “wholesale query”.
I don’t like the product. What can I do?
We are 99% sure that this will not happen, but if so, visit the following link: https://hanksome.hu/visszaterites-es-csere/
Please note that if you have paid in cash, if you do not complete the form and do not provide your bank account number, we will not be able to refund the money.
I received a bad / non-working product. What can I do?
You are welcome to write to us at firstname.lastname@example.org and we will find a solution for you based on the ordered products.
I did not receive the product manual.
Each product comes with a manual written in the local language. If you do not receive it (lost during delivery, stock defect, etc.), write to us at email@example.com before using the product.
Are the products safe?
All the products we offer are 100% safe, but if you have any illness or any doubts, talk to your doctor first. Our products are not drugs!
Who is behind the web store?
The company behind Hanksome is 2DIGIT doo. This Slovenian-based company is located at Gorenjska cesta 24, 1234 Mengeš.